I led the end-to-end design of a visitor management system for DuPont Taiwan, digitizing a paper-based process into a secure, automated workflow.

I drove the 0→1 conceptualization and design, conducted two rounds of HR research, facilitated stakeholder alignment, and collaborated with developers to ship five core features including pre-registration, QR check-in, card linking, real-time tracking, and automated logs.

I designed a concept for an AI-powered assistant in Cisco Packet Tracer, aimed at helping students troubleshoot networking labs in real time.

I mapped real student questions into intent patterns and prototyped an assistant that guided troubleshooting through actions like device selection, connection tracing, or CLI questions. Tested with students, the prototype showed strong validation.

I led the end-to-end design of a shift planning tool for a Taiwanese government agency, transforming fragmented Excel files into a structured digital workflow.

I mapped coordinator pain points, translated Excel patterns into system logic, and facilitated flow confirmation sessions to ensure trust. Working closely with developers, I delivered features such as automated compliance validation, draft-to-final versioning, and a familiar table-based interface that enabled fast adoption among coordinators aged 50+.